Frequently Asked Questions
General Questions | Pharmaceuticals | Exam/Surgical Supplies & Vision Assessment | Contact Lens Supplies | Optical Supplies | Laboratory Supplies | Custom Imprinting | Cold Ship Policy |
General Questions
I want to establish a new account with Amcon. What do I need to do?
I have an Amcon account but do not currently order online. How do I setup an online account?
Will I receive an e-mail confirmation for my order?
The product I am ordering comes in assorted colors/patterns. Can I pick the colors/patterns I want?
What buying groups do you participate in?
I misplaced my catalog or my catalog is outdated. Can I get a new copy?
I am looking for an item but I do not see it on amconlabs.com or in the catalog.
I just received my order and there is a problem. What should I do?
Pharmaceuticals
Is fluorescein safe for use with all contact lenses?
What is the difference between Amcon Tear Flow Test Strips and standard Schirmer Tear Test Strips?
Exam/Surgical Supplies & Vision Assessment
What is the difference between low, intermediate, and high level disinfectants?
Do your chart projector slides contain multiple 20/20 lines?
How do LEA Symbols® differ from traditional charts for assessing visual acuity of young children?
Do you offer products for clinicians to sanitize hands between each patient?
How do I find the correct replacement bulb for my equipment in the Amcon catalog?
Do EIKO Cax bulbs have a shelf life?
Will touching the glass of a EIKO Cax bulb cause it to burn out?
How do I find the correct thermal recording paper for my equipment in the Amcon catalog?
How do I find the correct chin rest paper for my equipment?
How do I find the correct nickel cadmium rechargeable battery for my machine?
How should I handle / store my new rechargeable batteries?
What does the date on my battery mean?
Do your batteries come with a warranty?
How do I care for and charge my batteries?
Contact Lens Supplies
What are the differences between your different contact lens inserters / removers?
What hand cleansing options do you offer that are safe for contact lens wearers?
What is the difference between Ribbed Well and Smooth Well Extra-Deep Well Flat Packs?
Optical Supplies
What are the differences between AR Kleen® and Kleerly Kids lens cleaners?
Laboratory Supplies
What is the difference between the Silicone, PVC, Acetate, and Bohemian Crystal nose pads?
What is the difference between Amcon's three hand tool lines?
Custom Imprinting
What are your artwork requirements?
What is the lead time for personalized items?