Frequently Asked Questions
General Questions | Pharmaceuticals | Exam/Surgical Supplies & Vision Assessment | Contact Lens Supplies | Optical Supplies | Laboratory Supplies | Custom Imprinting |
General Questions
I want to establish a new account with Amcon. What do I need to do?
I have an Amcon account but do not currently order online. How do I setup an online account?
Will I receive an e-mail confirmation for my order?
The product I am ordering comes in assorted colors/patterns. Can I pick the colors/patterns I want?
What buying groups do you participate in?
I misplaced my catalog or my catalog is outdated. Can I get a new copy?
I am looking for an item but I do not see it on amconlabs.com or in the catalog.
I just received my order and there is a problem. What should I do?
Pharmaceuticals
Is fluorescein safe for use with all contact lenses?
What is the difference between Amcon Tear Flow Test Strips and standard Schirmer Tear Test Strips?
Exam/Surgical Supplies & Vision Assessment
What is the difference between low, intermediate, and high level disinfectants?
Do your chart projector slides contain multiple 20/20 lines?
How do LEA Symbols® differ from traditional charts for assessing visual acuity of young children?
Do you offer products for clinicians to sanitize hands between each patient?
How do I find the correct replacement bulb for my equipment in the Amcon catalog?
Do EIKO Cax bulbs have a shelf life?
Will touching the glass of a EIKO Cax bulb cause it to burn out?
How do I find the correct thermal recording paper for my equipment in the Amcon catalog?
How do I find the correct chin rest paper for my equipment?
How do I find the correct nickel cadmium rechargeable battery for my machine?
How should I handle / store my new rechargeable batteries?
What does the date on my battery mean?
Do your batteries come with a warranty?
How do I care for and charge my batteries?
Contact Lens Supplies
What are the differences between your different contact lens inserters / removers?
What hand cleansing options do you offer that are safe for contact lens wearers?
What is the difference between Ribbed Well and Smooth Well Extra-Deep Well Flat Packs?
Optical Supplies
What are the differences between AR Kleen®, Kleerly Kids, Cosma Kleen®, and Mira lens cleaners?
Laboratory Supplies
What is the difference between the Silicone, PVC, Acetate, and Bohemian Crystal nose pads?
What is the difference between Amcon's three hand tool lines?