Amcon Labs Help Center

    Returns & Exchanges

    Understand the return and exchange policies for Amcon's optical supplies and eyecare products.

    Please contact our Customer Solutions Department at 800-397-0012 and provide:

    • your Amcon customer number
    • order number (listed on the top right-hand corner of the packing list)
    • contact information
    • details about the problem

    The Customer Solutions will return your call and let you know how to proceed. Do not return any products to Amcon without a Return Authorization Number (RMA). Items returned without an RMA number may not receive credit.

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    We want your experience with Amcon to be hassle free, if you are not 100% satisfied with your purchase you may contact our sales department at 1-800-255-6161 and request an RMA number (Return Merchandise Authorization) for a case to be created with our customer service team.

    Our mission at Amcon is to provide you with an optimal customer service experience.

    What are the exceptions to Amcon’s return policy?

    • We cannot accept any returns on pharmaceuticals
    • Flat Packs are non-returnable if the seal is broken.
    • Any personalized (imprinted) orders
    • Special ordered items
    • Final sale or clearance items
    • Any purchases made outside of the 30-day return policy window

    After receiving an approved RMA number, place the item/items securely in its original packaging. Along with the invoice or packing slip and mail your return to the following address:

    Amcon Labs
    Attn: Returns
    RMA #
    9735 Green Park Industrial Dr
    Saint Louis, MO 63123

    Questions
    If you have any question concerning our return policy, please contact our customer service team at:
    1-800-397-0012
    custservice2@amconlabs.com

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