Amcon Labs - Help Center Feed

Is There a Replacement for GreenGlo Lissamine Green Ophthalmic Strips - 1.5mg?

2025-09-23T16:02:50Z

Unfortunately, GreenGlo Lissamine Green Ophthalmic Strips - 1.5mg (PO-6367) are no longer available, and we don’t have a direct replacement at this time.

Browse Other Diagnostic Strips: Check our Diagnostic Strips category for alternatives like Fluorescein Sodium or Rose Bengal.
Contact Support: If you need help finding the right diagnostic strip, please reach out to our sales team with your Amcon Labs account number and application details.

We apologize for the inconvenience and are here to help you find the best solution.

When will my order ship?

2025-07-03T15:05:18Z

Most orders placed through Amcon Labs ship within 1 business day.
However, delays can occur due to:

Credit holds
Temperature constraints
Backordered items

If your order has not arrived within 5 business days and you haven’t received a notice of delay, contact an Amcon Sales Representative at 800-255-6161 for tracking assistance.

Will I receive an e-mail confirmation for my order?

2025-07-03T15:05:41Z

Order confirmations are automatically emailed to the address on file for all orders placed online at amconlabs.com.
Please note:

Phone orders (call-in) will not receive an email confirmation

To update or verify the email address on your account, contact an Amcon Representative at 800-255-6161.

I have an Amcon account but do not currently order online. How do I setup an online account?

2025-07-03T14:59:52Z

Visit www.amconlabs.com and click the "Register New Account" link at the top right corner of the screen.
Then:

Enter your existing Amcon customer number in the field provided
Fill out the registration form with your contact and account details

This connects your online login with your current customer account for easy ordering. If you don’t know your customer number, call an Amcon Representative at 800-255-6161 for help.

I want to establish an account with Amcon. What do I need to do?

2025-07-03T15:00:55Z

To set up an account with Amcon, call 800-255-6161 and request to speak with a Sales Representative. A representative will assist in entering your information into our systems, and an account number will be assigned when you place your first order.
Additionally, you can register for an online account by clicking the "register new account" link at the top right corner of the Amcon website and completing the online registration form.

How will my order ship?

2025-07-03T14:59:29Z

In most cases, orders weighing less than 1lb are shipped via USPS and orders over 1 lb are shipped via UPS Ground. Expedited and alternate shipping methods are available upon special request. Contact an Amcon Sales Representative at 800-255-6161 for more information.

I misplaced my catalog or my catalog is outdated. Can I get a new copy?

2025-09-23T16:03:25Z

Absolutely! Amcon Labs will gladly send a new catalog upon request.
To receive a copy:

Call 800-255-6161 and provide your name and Amcon customer number
You should receive your new catalog within 2 weeks

You can also browse the full product line anytime at www.amconlabs.com. To view pricing, click "Log In" at the top right and enter your credentials.

What are your hours?

2025-07-03T15:02:31Z

Amcon Sales Associates are available to assist between 8:00 AM and 5:30 PM (Central Time), Monday through Friday.

Call 800-255-6161 during business hours for support or order assistance
Amcon Labs is closed on national holidays

For 24/7 access to product information and ordering, sign in or create an online account at www.amconlabs.com.

I am looking for an item but I do not see it on amconlabs.com or in the catalog.

2025-09-23T16:03:48Z

If you’re searching for a product that isn’t listed on amconlabs.com or in the printed catalog, contact an Amcon Sales Representative at 1-800-255-6161 for assistance locating the item.

In some cases, Amcon can special order items not currently in stock
You may also request that the item be considered for addition to next year’s catalog by submitting a "Product Request"

You can also submit a product request by visiting our contact page. Select "product development" from the "to who" drop down menu.

I just received my order and there is a problem. What should I do?

2025-07-03T15:00:02Z

Please contact our Customer Solutions Department at 800-397-0012 and provide:

your Amcon customer number
order number (listed on the top right-hand corner of the packing list)
contact information
details about the problem

The Customer Solutions will return your call and let you know how to proceed. Do not return any products to Amcon without a Return Authorization Number (RMA). Items returned without an RMA number may not receive credit.

What is your return policy?

2025-07-03T15:04:57Z

We want your experience with Amcon to be hassle free, if you are not 100% satisfied with your purchase you may contact our sales department at 1-800-255-6161 and request an RMA number (Return Merchandise Authorization) for a case to be created with our customer service team.

Our mission at Amcon is to provide you with an optimal customer service experience.

What are the exceptions to Amcon’s return policy?

We cannot accept any returns on pharmaceuticals
Flat Packs are non-returnable if the seal is broken.
Any personalized (imprinted) orders
Special ordered items
Final sale or clearance items
Any purchases made outside of the 30-day return policy window

After receiving an approved RMA number, place the item/items securely in its original packaging. Along with the invoice or packing slip and mail your return to the following address:

Amcon Labs
Attn: Returns
RMA #
9735 Green Park Industrial Dr
Saint Louis, MO 63123

Questions
If you have any question concerning our return policy, please contact our customer service team at:
1-800-397-0012
custservice2@amconlabs.com

What is the difference between Amcon Tear Flow Test Strips and standard Schirmer Tear Test Strips?

2025-07-03T15:03:21Z

The primary difference lies in the measurement markings:

Tear Flow Test Strips (PO-5400) include a printed metric scale directly on each strip, allowing for quick, unmistakable interpretation without additional tools
Schirmer Tear Test Strips (PO-6394) do not include printed measurements, so a separate metric ruler is required during testing

Both types are used to assess tear production, but the printed metric scale on the Amcon version may assist clinical efficiency.

Why does Amcon request a copy of a TPA license from an optometrist before shipping his or her pharmaceutical order?

2025-07-03T15:05:31Z

Collecting a TPA (Therapeutic Pharmaceutical Agent) license is a Missouri requirement before any pharmaceutical products (diagnostic or therapeutic) can be distributed to an optometrist, regardless of where the optometrist's office is located. Once Amcon has an optometrist's TPA license on file, there is no need to send another copy until it expires.

However, the practitioner is solely responsible for complying by the laws of his or her state. Amcon assumes no liability for practitioner compliance.

What is the difference between low, intermediate, and high level disinfectants?

2025-07-03T14:56:37Z

Disinfectants are categorized by the level of microbial elimination they provide. At Amcon Labs, we offer several options across all three levels:

Low-level disinfectants (e.g., Cetylcide II Disinfectant, PE-6808) are designed to be used as a cleaner and deodorizer for hard surfaces around the office.
Intermediate-level disinfectants (e.g., CaviCide® PE-6812, PE-6820 and CaviWipes® PE-6813 Regular - Size: 6, PE-6814 Extra Large - Size: 10) incorporate a cleaner, decontaminant, and disinfectant in one. They are recommended for use on nonporous surfaces and fixtures and are safe for operating rooms, surgical centers, and medical laboratories.
High-level disinfectants (e.g., Cidex OPA® PE-6824 and Metricide® PE-6811) are designed for a quick and effective means of disinfection for surgical instruments at room temperature. Amcon's high-level disinfectants have an effective life with a range of 14 to 75 days once the bottle is opened.

For detailed information about which disinfectant to use for specific pathogens, or specific usage recommendations, contact an Amcon Sales Representative at 1-800-255-6161.

How do LEA Symbols differ from traditional charts for assessing visual acuity of young children?

2025-07-03T14:58:55Z

LEA Symbols provide a more consistent and reliable way to measure children's visual acuity. Young children are familiar with the LEA Symbols (circle, square, house, apple) and are less likely to guess incorrectly using these charts. Children often get anxious and confused when they are pressured to respond without knowing the correct answer. LEA Symbols charts come complete with symbol flash cards and a response key to ensure the child is comfortable with the symbols being used before vision testing even begins.

Amcon offers a complete line of children's vision testing products. Contact an Amcon Sales Representative at 1-800-255-6161 for more information.

Does Amcon offer products for clinicians to sanitize hands between each patient?

2026-02-23T15:08:50Z

Amcon offers a complete line of products to keep hands free of germs:

Amcon Foam Hand Sanitizer This is a one-step foaming alcohol instant hand sanitizer that is dispensed as a rich, heavy foam directly into the hands. It requires no rinsing to clean hands free of germs and prevents their transfer. Being a heavy foam it does not easily run off the hands and drip to the floor. Contains 65% Ethyl Alcohol, an effective germicide that evaporates, leaving hands sanitized and feeling fresh.
Amcon Gel Hand Sanitizer
A gel-based sanitizer that kills 99.9% of the most common germs that cause everyday illnesses. This mild, yet effective, alcohol gel contains ingredients to prevent the skin from drying out so that it can be used after each hand washing and in between washings. Designed to be used in the washroom or the work area. Complies with OSHA, CDC, and APIC guidelines.
Amcon Spray Hand Sanitizer
This is a one-step instant hand sanitizer that is sprayed directly into the hands. It requires no rinsing to clean hands-free of germs and prevents their transfer. Contains 60% Ethyl Alcohol, an effective germicide that evaporates, leaving hands sanitized and feeling fresh.

How do I find the correct chin rest paper for my equipment?

2025-07-03T14:58:26Z

Find the brand name of your chin rest paper equipment, such as Topcon, A/O Reichert, Mentor, Nikon, etc.

If you need assistance finding chin rest paper for your equipment, please contact an Amcon Sales Representative at 1-800-255-6161. We are happy to help you locate chin rest paper and can even special order paper not found in our catalog.

How do I find the correct nickel-cadmium rechargeable battery for my machine?

2025-09-23T16:04:29Z

First, find the brand name of your machine, such as Topcon, A/O Reichert, Marco, Welch Allyn, etc. Next look for the model number that matches your equipment, such as 12034, 1919P5020, etc. Decide whether you want a brand-name battery (Cardinal) or a generic battery (Supreme Power). Please refer to the battery by the Amcon stock number, such as BA-0721, when placing an order.

If you need assistance finding batteries for your equipment, please contact your Amcon representative at 1-800-255-6161. We are happy to help you locate batteries and can even special order batteries not found in our catalog.

How should I handle / store my new rechargeable batteries?

2025-09-23T16:04:46Z

All new nickel-cadmium batteries should be charged overnight before use. Store at 70 degrees For below. Your batteries will retain charge for about 60 days. You will have the best results if the battery is recharged before it is completely uncharged.

What does the date on my battery mean?

2025-07-03T15:02:41Z

The date printed on your battery label indicates either the expiration date or the manufacture date, depending on the brand:

For Cardinal and Heine batteries, the date reflects the expiration date of the battery
For Supreme Power batteries, the date represents the manufacturing date
- Supreme Power batteries carry a 2-year warranty from the date of manufacture

Understanding this distinction helps with tracking shelf life and warranty coverage.

How do I care for and charge my batteries?

2025-09-23T16:05:10Z

Keep the battery clean and free of dirt and grime.
Do not drop/damage or crush medical instrument or battery
Do not allow medical equipment near fire or flame
Do not allow children to handle medical equipment or batteries
Do not use in wet or damp conditions

To extend the life of your battery:

Discharge fully once a month. To fully discharge the battery...Turn on the otoscope and leave for several hours. When the bulb in the otoscope is no longer "Lite", turn off the otoscope and place it in the charging unit overnight.
Fully recharge for 16 hours. Do not leave it in the charging unit all day and night; charge the battery in the otoscope overnight and remove it in the morning for use. DO NOT set back in charging unit between daily use or battery will be damaged and warranty will be voided. Use only in appropriate medical equipment handles

CAUTION: Many times failure of the battery to charge is a direct result of charging unit failure, not charging the battery for 16 hours before use, or leaving it in the charging unit all day or night. Remove the otoscope from the charging unit in the morning and do not replace it in the charging unit until the end of the work day.

What are the differences between your different contact lens inserters / removers?

2025-09-23T16:07:11Z

Amcon offers a comprehensive range of contact lens inserters and removers tailored to various lens types and patient needs.

Hard / Rigid Gas Permeable (RGP) Inserters / Removers:

The Royal Remover Contact Lens Inserter/Remover: Latex-free, white, with a suction cup mounted perpendicular to the handle. Available in boxes of 10 (JJ-6410) or individually on an OptiPRO™ retail hang tag (OP-6200).
DMV Magic Touch Contact Lens Inserter/Remover (JK-6440): Features a 20° angled suction cup with a ventilation hole for enhanced suction power. Sold in boxes of 10.
DMV Ultra RGP Contact Lens Inserter/Remover (JI-6400AQ - Aqua|JI-6400LA - Lavender|JI-6400LG - Light Green|JI-6400OR - Orange): Suction cup mounted perpendicular to the handle. Available in four colors. Sold in boxes of 10.
DMV 45 Contact Lens Inserter/Remover (JL-6445): Suction cup angled at 45° for improved viewing of the contact lens and cornea. Sold in boxes of 10.

Soft Lens Inserters / Removers:

Softsert™ (JW-6361): Designed for easier and more sanitary application of soft, hybrid, and GP scleral lenses. Fits on the end of the finger with a side-mounted suction cup.
Lens-Eze® by Amcon: Features a vented inserter on one end and a tweezer-like remover on the other. Available individually (JM-6450) or on an OptiPRO™ retail hang tag (OP-6250).
DMV Soft Contact Lens Inserter/Remover (JN-6451- Assorted Color): Flat inserter surface at one end and a tweezer-like remover at the other, allowing direct removal from the cornea.
Soft Sert Plus (JW-6460): Flat tweezer-like end suitable for inserting and removing soft lenses.

Artificial Eye Inserters / Removers:

Scleral Contact Lens Inserter/Remover (JI-6402): Industry standard for scleral lens handling, with a suction cup that securely grasps the prosthetic eye for insertion, removal, and centering functions.

For more information about contact lens inserters and removers, contact an Amcon Sales Representative at 1-800-255-6161.

What hand cleansing options do you offer that are safe for contact lens wearers?

2025-09-23T16:07:44Z

Amcon offers Vista Prep®, a hand scrub specifically formulated for use before handling contact lenses.

Vista Prep® is:

Free of soaps, fats, harsh alkalis, oils, fragrances, and dyes
Non-drying and gentle on sensitive skin
Ideal for use by contact lens wearers to help prevent irritation or contamination

Available in multiple sizes:

VP-2011 - 12oz Pump – 12 oz pump bottle
EA-5001 – 1 oz travel size
VP-2012 - 12oz/1oz Combo Pack – Combo pack (12 oz pump + 1 oz travel)
EC-5003 – 32 oz refill bottle

This formula is designed to keep hands clean without transferring irritating residues to lenses or eyes.

What is the difference between Ribbed Well and Smooth Well Extra-Deep Well Flat Packs?

2025-07-03T15:04:06Z

Both designs feature a dual-seal cap to prevent leakage and a reinforced hinge to reduce tearing. The primary difference lies in the interior design of the wells:

Ribbed Well Flat Packs: These have a raised star pattern at the bottom of the well, facilitating easier removal of contact lenses. They are available in eight solid colors or a mix of all eight colors. This design is the most popular choice among customers.
Smooth Well Flat Packs: Featuring a smooth, even well, these are available in three solid colors or a mix of all three colors.

There is no price difference between the Ribbed Well and Smooth Well Flat Packs.

What are the differences between AR Kleen® and Kleerly Kids lens cleaners?

2025-09-23T16:08:33Z

AR Kleen® is a multi-purpose cleaner that is specially formulated for anti-reflective coated lenses. It is safe to use on any lens material - glass, CR-39 plastic, high-index plastic, and polycarbonate. It is packaged in a sleek, clear bottle in 1 oz., 2 oz., 4oz, and 8 oz. Also available are a 1 oz. white squeeze bottle, a 1-gallon refill bottle, and a 2.5-gallon container.
Kleerly Kids is a multi-purpose cleaner that is specially formulated for anti-reflective coated lenses. It is safe to use on any lens material - glass, CR-39 plastic, high-index plastic, or polycarbonate. It is packaged in 1oz. white spray bottle with cool kids' graphics.

All Amcon Liquid Lens Cleaners, with the exception of Kleerly Kids, are available with custom imprinted labeling. For more information about lens cleaners contact an Amcon Sales Representative at 1-800-255-6161.

What are the differences between Premium Polished, Silky, Brushed, and Lab lens cleaning cloths?

2025-09-23T16:09:09Z

Amcon offers several types of microfiber lens cleaning cloths designed for different use cases, textures, and preferences:

Premium Polished: Made with an 80/20 microfiber blend, this cloth offers a soft, polished texture ideal for high-end dispensing and promotional use. Available in assorted colors and patterns with optional imprinting and paper sleeve packaging.
Standard Silky: A smooth, 100% polyester cloth available in common sizes like 4" x 6" and 6" x 6". Offers a sleek feel and is washable, fray-resistant, and imprintable.
Brushed Microfiber: Features a slightly textured microfiber surface that provides more grip for cleaning. A practical option for thorough smudge removal with imprintable options.
Lab Cloths: Larger cloths such as 12" x 12" or 15" x 15", available in brushed, silky, or terry styles. Designed for repeated cleaning in lab environments. Durable, reusable, and available with sewn edges.

Each cloth is safe for use on all lens types including AR-coated lenses and helps maintain clarity without scratching.

How do I use the Viva Dry Eye Therapy Compress?

2025-09-23T15:55:38Z

The VIVA Dry Eye Compress offers an easy-to-use solution for relieving symptoms of dry eye, blepharitis, styes, and related conditions. Follow these steps for safe and effective use:

Preparation: Place the compress on a clean, microwave-safe plate.
Heating: Microwave the compress for 20 seconds. If additional heat is desired, continue in 5-second increments, ensuring the total heating time does not exceed 30 seconds.
Temperature Check: Always perform a touch test by placing the compress against the inside of your wrist to ensure it's comfortably warm and not too hot.
Application: Position the compress over closed eyes for 10–15 minutes. For optimal comfort, use while reclined. The adjustable strap can be used to secure the mask, but avoid tightening it excessively to prevent pressure on the eyes. Alternatively, the compress can be used without the strap.
Frequency: Use once daily or as directed by a healthcare professional.

Care Instructions: The compress is reusable and can be gently cleaned with mild soap and water. Ensure it is completely dry before the next use.

What is the VIVA Dry Eye Compress made of?

2025-07-03T15:04:43Z

The VIVA Dry Eye Compress features a soft fabric exterior and filled with our proven HydroSoothe™ bead technology. These materials are chosen for their ability to retain warmth and moisture when heated.

Superior Coverage & Comfort: Large pouches ensure comprehensive coverage of eyes and sinuses, while soft fabric offers gentle, safe use for sensitive skin. An adjustable strap allows for a secure fit.
Extended Moist Heat Relief: Microwave-activated silica beads provide moist heat for up to 15 minutes, effectively soothing dry eyes, styes, and blepharitis. No water required.

What is the difference between the Silicone, PVC, Acetate, and Bohemian Crystal nose pads?

2025-09-23T16:10:08Z

Amcon offers a variety of nose pads made from different materials to meet the needs of diverse frame designs and wearer preferences:

Silicone Nose Pads: Flexible and soft, these are the most commonly used pads due to their comfort and ability to conform to the bridge of the nose.
PVC Nose Pads: Firmer than silicone, PVC pads are often chosen by patients who prefer a more rigid pad or who may be sensitive to silicone.
Acetate Nose Pads: These are very firm and more rigid than PVC. Acetate pads are suitable for those needing an alternative to both silicone and PVC.
Bohemian Crystal Nose Pads: Made from clear glass with a polycarbonate post, these are non-porous and often used for individuals with sensitivity to all other pad types.

Does Amcon offer kits containing the most popular screws and nose pads for a new lab or office opening?

2025-09-23T16:10:26Z

Amcon has many options to fit any office's needs:

Best Seller Optical Screw Kit (SW-1000): Includes seven of our top-selling screws and lock nuts, totaling 175 pieces.
Quick Fix Screw Kit (SW-1001): Features twelve popular types of screws for everyday repairs, with a total of 300 pieces.
Deluxe Rimless Screw Kit (SW-1003): Contains screws, washers, lock nuts, cap lock nuts, bushings, reach nuts, and tools for assembling and repairing rimless frames, comprising 240 pieces.
Universal Screw Kit (SW-1004): Offers 12 of our most popular Self-Aligning, Self-Tapping, and EZT® screws in various sizes, totaling 120 pieces.
Essential Nose Pad Kit (NP-9000): Includes 25-pair packs of three popular silicone symmetrical nose pad sizes in screw-on and push-on styles, totaling 150 pairs.
Best Seller Nose Pad Kit (NP-1000): Features 5-pair packs of our six best-selling silicone nose pads in screw-on and push-on styles, totaling 60 pairs.
Complete Eyeglass Repair Kit (RK-7008): Comprises 175 screws, 25 nuts, two screwdriver handles, five screwdriver blades, 16 temple tips, and 200 nose pads (100 pairs).

All kits are packaged in partitioned containers with index cards in the lids illustrating the different compartments.

What is Sher-Lock?

2025-09-23T15:56:37Z

Sher-Lock™ is a specialized, rubber-based coating applied to screws to help maintain a tighter fit during use. It is inert, pliable, and designed to resist loosening caused by vibration or operational movement.

Remains pliable over time and will not disintegrate
Offers a long working life without the need for reapplication

View screws available with Sher-Lock™ coating.

What is the difference between Amcon's three hand tool lines?

2025-09-23T16:11:06Z

Amcon offers three distinct lines of optical hand tools, each tailored to meet varying professional needs:

Standard Line:
- Features blue comfort grip handles for ease of use
- Constructed with stainless steel and box joints for durability
- Backed by a one-year warranty
Ergonomic Line:
- Equipped with non-slip cushion handles to reduce hand fatigue
- Precision-calibrated spring action jaws for accurate adjustments
- Stainless steel box joint construction ensures longevity
- Includes a one-year warranty
Premium Line:
- Offers a smooth satin finish for a professional appearance
- Stainless steel box joint construction provides precise control
- Designed for high-precision tasks in optical settings
- Comes with a three-year warranty

Each line is designed to meet specific requirements, from general use to high-precision applications, ensuring that professionals can select the tools that best fit their practice's needs.

What are your artwork requirements?

2025-07-03T15:02:22Z

To ensure high-quality printing on imprinted items, Amcon requires the following standards for submitted logos and artwork:

Camera-ready art is required for all logos
Resolution must be at least 300 dpi (ppi)
Black and white artwork only – no color, gradients, or photos
Acceptable file formats: .tif, .eps, .jpg, or .pdf
Unacceptable formats: faxes, business cards, logos pulled from websites, or photos of logos

Tip: The company that prints your business stationery often has a high-resolution version of your logo that meets these requirements.

For questions about artwork or to verify your file, contact your Amcon Sales Representative or email: imprints@amconlabs.com.

What is the lead time for custom imprint items?

2025-07-03T15:04:32Z

Most customized items from Amcon ship approximately 2 weeks from the date of final proof approval.

Proof approval is not required for reorders placed within one year of the original order
Rush service is not available, but Amcon will make every effort to meet specific event dates when communicated in advance
Always notify your Amcon Sales Representative of any deadlines at the time of placing the order

What items are required to be insulated to reduce excessive heat?

2025-08-07T14:44:31Z

Certain temperature-sensitive pharmaceuticals require insulated packaging and expedited shipping to maintain their efficacy. The following refrigerated items must be shipped via 2nd Day Air with appropriate insulation.

How will my insulated pharmaceuticals ship?

2025-09-22T09:52:42Z

All temperature-sensitive pharmaceuticals designated as "insulated ship" items are shipped via UPS Next Day or 2nd Day Air. These shipments are packed in FDA-compliant insulated packaging with cold packs to help maintain safe temperatures during transit.

Standard 2nd Day Shipping (Mon-Wed, excluding holidays. Rates may vary for orders shipped to AK, HI, or PR):

1-3 bottles: $15.95
4-11 bottles: $19.95
12+ bottles: Free Shipping

Expedited (Next Day) Shipping (Mon-Wed, excluding holidays. Rates may vary for orders shipped to AK, HI, or PR):

1+ bottles: $35.00 (flat rate)

Important Notes:

Insulated ship items must ship separately from other items in the same order; this will result in separate shipping charges
You may mix and match insulated ship items to maximize shipping value
During warmer months, cold packs may lose cooling capacity in the final stages of transit. As long as the product is refrigerated upon delivery, its efficacy is preserved.

The following items must be shipped with appropriate insulation:

Are there any eye supplements that support patients with vitreous floaters?

2025-09-23T16:12:56Z

Eye care professionals may consider recommending targeted nutritional supplements for patients experiencing vitreous floaters. Products like MacuHealth VitreousHealth Supplement for Eye Floaters, formulated with antioxidative and antiglycation micronutrients, are designed to support the health of the vitreous body and may reduce floater-related symptoms over time.

A clinical study published in Translational Vision Science & Technology showed a statistically significant improvement in floater discomfort among participants using such formulations. These results suggest that specific nutritional support may be beneficial as part of a broader patient management plan.

Key points for clinical consideration:

Designed to nutritionally support vitreous structure and visual comfort
Typical use: one capsule per day, ideally taken with a meal
Sold in 90-count bottles to support a 90-day regimen
Manufactured in the USA with domestic and imported ingredients

Important safety information:
Patients should always consult their eye care provider before beginning any new supplement regimen, especially if they are taking other medications or have underlying conditions.

For more information or to order MacuHealth VitreousHealth Supplement for Eye Floaters eye care professionals may contact an Amcon Sales Representative at 1-800-255-6161.

Why am I receiving Kleargo-branded Protective Circles when I order 3M Blue Chip Protective Circles from Amcon?

2025-09-04T10:21:21Z

Although the packaging now features Kleargo’s logo, the product specs, lead times, and minimum-order quantities at Amcon remain completely unaffected. Orders placed under your existing SKU will be fulfilled seamlessly with Kleargo-branded stock.

Here’s what’s stayed the same:

Blue Chip Protective Circles safeguard lenses during the edging process. Disc size: 35mm. 2,000 per roll.
Designed to protect lenses from damage during the edging process
35mm disc size, perfect for covering lens surfaces during precision work
Comes in rolls of 2,000, ideal for high-volume optical labs
Ensures lenses remain scratch-free and intact throughout the edging procedure

If you have any questions or need assistance, please contact an Amcon Sales Representative at 800-255-6161.

Can I enlarge the logo on my custom Lens Cleaner labels for better visibility?

2025-07-11T12:47:42Z

Yes. By selecting the custom label template instead of our standard template for Amcon Lens Cleaner, our graphics team can design your label to use the full label height—allowing a larger logo alongside all required Amcon-specific verbiage and product details.

Eyecare professionals can order Custom Imprint Lens Cleaner on our online store. To request the custom template option for your order, email imprints@amconlabs.com or call an Amcon Sales Representative at 800-255-6161.

When is a plate fee required for imprint products ordered through Amcon?

2025-07-21T09:17:59Z

A one-time fee applies to every new or updated imprint plate for Amcon products, with the following exceptions:

Business cards, eyeglass case labels, Rx pads, Amsler pads
– No plate fee if the imprint is text-only. Logos or graphic elements trigger a $35 plate fee.
Postcards
– $35 setup fee on all orders, regardless of design.
Plastic Bags (PM-6401, PM-6420)
– $60 plate fee, valid for 2 years from most recent order. New fee required for any design change or different bag size.
Euro Totes
– $85 plate fee is charged for new orders, artwork changes and different bag sizes. A new plate fee will be applied if it has been longer than 24 months since the last order.
Lens Cleaner
– $35 plate fee per new imprint plate. Stock Amcon logos incur no setup fee.
Eyeglass Cases
– $35 plate fee per imprint location. Inside-case imprints require an additional plate fee, even if the graphic content is the same as the outside.
Cleaning Cloths & Kraft Bags
– $35 plate fee per imprint (text-only or logo).

Plate fees are waived on repeat orders of the identical design—unless otherwise noted above.

Eyecare professionals can order custom imprinted products via our online store, or by calling an Amcon Sales Representative at 800-255-6161.

Are bioglo strips being discontinued?

2025-09-09T09:33:39Z

Yes. Bioglo strips (Bio-Glo Ophthalmic Strips - 1.0mg, PO-6301) have been discontinued and are no longer available for purchase from Amcon Labs.

As a recommended alternative, consider GloStrips® - Fluorescein Sodium Ophthalmic Strips - 1.0mg, a fluorescein sodium ophthalmic strip available to preorder in 1.0 mg format (PO-5500). Orders are expected to ship in September 2025.

Are there any American-made alternatives to Bio-Glo fluorescein strips?

2025-09-29T13:22:38Z

Bio-Glo strips have been discontinued. Amcon’s Fluorescein GloStrips® are the only American-made sterile fluorescein strips on the market.

Ideal for anterior-segment staining during hard and gas-permeable contact-lens fittings, corneal-injury detection, and applanation tonometry, GloStrips® feature:

Box of 100 sterile strips with a narrow, rounded, lint-free tip for precise dye placement
Protective barrier to keep fluid off fingers during use
Storage below 30 °C (86 °F) to maintain product integrity
Made in the USA for consistent, reliable quality

Order GloStrips® (1.0 mg, PO-5500) now via Amcon’s online store or by calling an Amcon Sales Representative at 800-255-6161.

Do Schirmer Tear Test Strips (PO-6394) include printed measurement lines?

2025-10-15T14:43:22Z

Schirmer Tear Test Strips (PO-6394) do not feature printed gradation lines; instead, each sterile strip has a pre-marked notch that serves as the reference point. After the 5-minute test, measure the length of moisture migration past the notch against a millimeter ruler or the guide printed on the packaging.

If you need printed measurement lines directly on the strip, consider Amcon Tear Flow Test Strips, which include a built-in metric scale for millimeter-accurate readings:

Printed metric scale on each sterile, lint-free strip
Comfortable rounded tip for precise, painless application
Box of 100 individually wrapped strips for hygienic testing
Made in the USA for consistent quality and reliability

Eyecare professionals can order Schirmer Tear Test Strips and/or Amcon Tear Flow Test Strips via Amcon’s online store or by calling an Amcon Sales Representative at 800-255-6161.

Why did my insulated pharmaceuticals arrive warm, and are they still safe for use?

2025-09-04T10:21:10Z

Insulated refrigerated items from Amcon use validated packaging and gel packs to maintain product integrity, but they can feel warm to the touch after transit. This warmth is due to normal heat absorption and does not always indicate spoilage. Shipments remain safe as long as they’re received and placed into recommended refrigeration (typically 2–8 °C / 35–46 °F) within 48 hours of leaving our facility.

When evaluating pharmaceutical shipping guidelines, you may encounter two temperature specifications:

Storage Temperature (the temperature range for long-term storage)
Transient Temperature (the permissible higher temperature exposure during shipping)

These transient specs ensure that brief exposure to ambient heat won’t compromise efficacy. For product-specific storage or transient temperature specifications—or any questions about your order—please email customerservice@amconlabs.com or call 800-255-6161.

Why am I seeing an "UnauthorizedTimestamp is in the future" error when attempting to pay online?

2026-02-20T10:07:20Z

This error can occur when connecting to the secure credit card payment portal during checkout. The payment system requires your computer’s clock to be accurate, and if your device’s date and time are even slightly off (sometimes just by a minute), the request will error out.

How to fix it

On Windows:

Open Settings > Time & Language > Date & Time
Turn on Set time automatically
Turn on Set time zone automatically
Refresh the checkout page and try again

On Mac:

Go to the Apple menu > System Settings (or System Preferences)
Select General > Date & Time
Turn on Set time and date automatically
Refresh the checkout page and try again

If the issue continues

Try completing the payment on another device (such as a different computer or tablet), since the time settings may already be correct there.

If still you are experiencing issues, please contact us directly for assistance.

Helpful links

What types of eyeglass cases does Amcon Labs offer?

2025-10-15T14:44:29Z

Amcon Labs offers an extensive range of eyeglass cases including slip-in cases, hard clamshell designs, zippered EVA sport cases, and compact folding cases. These styles accommodate standard glasses, reading glasses, and sunglasses of various sizes. Optical professionals can choose from options that balance durability, weight, and visual appeal.

Amcon also offers custom-imprint eyeglass cases for most available styles.

Can eyeglass cases be ordered in bulk?

2025-10-15T14:24:16Z

Yes, Amcon Labs specializes in bulk eyeglass cases for optical professionals. Most eyeglass cases products are available in quantities ranging 96 to 500 units per case, helping opticians, clinics, and eyewear retailers efficiently stock up for patient use, resale, or giveaways.

Amcon also offers custom-imprint eyeglass cases in bulk quantities.

Are custom-imprinted eyeglass cases available?

2025-10-15T14:22:35Z

Yes, Amcon Labs offers custom imprinting on most eyeglass cases. These personalized cases allow optical professionals to promote their business while providing patients with a functional, branded accessory. Imprints can include logos, practice names, and contact information.

Which eyeglass case is best for sunglasses or oversized frames?

2025-10-15T14:42:48Z

For oversized frames and sunglasses, Amcon Labs recommends the Extra Large Sunglass Case, Large Sunglass Case, or the Translucent Sunglass Case. These cases offer spacious interiors and strong protective materials to accommodate and safeguard larger eyewear styles.

Amcon also offers Imprinted Sunglass and Sports Cases.

Are there lightweight or compact case options?

2025-10-15T14:22:23Z

Yes, Amcon Labs offers lightweight slip-in and folding eyeglass case options ideal for low-cost shipping and minimal storage. Popular styles include the Classic Vinyl Slip-In Eyeglass Case, the Feather-Weight Triangle Folding Eyeglass Case, and the Smoke Matte Folding Eyeglass Case. These options provide solid protection in a slim, easy-to-carry form.

How can optical practices use eyeglass cases to support patient retention?

2025-10-15T14:44:14Z

Eyeglass cases can be an effective branding and retention tool for optical practices. By offering custom-imprinted cases with each eyewear purchase, practices can enhance the perceived value of service and improve customer satisfaction. Options to consider include:

Adding a logo to reinforce the practice’s brand presence
Including a phone number or website to simplify future appointment scheduling
Using consistent colors or styles to create a polished, memorable experience

To explore customization options, browse the imprinted eyeglass case page on the Amcon web store or contact an Amcon Sales Representative at 1-800-255-6161.

Where can I find bulk eyeglass cases at wholesale prices?

2025-10-15T14:44:39Z

Amcon Labs is a trusted national supplier of wholesale eyeglass cases for opticians, eye care clinics, and eyewear retailers. With competitive pricing, large-quantity availability, and a wide range of styles, optical professionals can rely on Amcon Labs for fast, dependable fulfillment of protective eyewear cases in bulk.

Amcon also offers custom-imprint eyeglass cases in bulk quantities.

What tools and parts are included in Amcon Labs' glasses repair kits?

2025-10-28T11:55:53Z

Glasses Repair Kits from Amcon Labs are designed to support a wide range of common frame repairs in optical clinics, labs, and dispensaries. Depending on the type of kit, they may include:

Precision screwdrivers (often magnetic tip)
Replacement screws
Self-adhesive or silicone nose pads
Temple tighteners
Tweezers or screw starters
Small containers or organizers for parts

These kits are available in various configurations, from compact take-home tubes to complete workstation setups. Each kit is assembled with optical professionals in mind and includes the essentials for fast, reliable eyewear adjustments.

Which glasses repair kit is best for optical clinics or dispensaries?

2025-10-28T11:55:17Z

Amcon Labs offers a variety of glasses repair kits tailored to different practice needs. For clinics and high-traffic dispensaries, repair stations and deluxe kits offer the best combination of organization and capability.

These kits often include a full range of tools—like tweezers, screwdrivers, adhesives, and drawer-organized hardware—making them ideal for in-house repairs. More compact kits may be better suited for occasional use or patient giveaways.

Browse the full collection of frame repair kits and tools to find the right fit for your optical environment.

Can glasses repair kits be used for both plastic and metal frames?

2025-10-28T11:47:58Z

Yes. All glasses repair kits from Amcon Labs are designed to work with both plastic and metal eyeglass frames. These kits include universal tools and hardware that make it easy to:

Tighten or replace screws on metal hinges
Adjust plastic frame components
Install or replace nose pads across all frame types

In addition to multi-material compatibility, many kits include optical adhesives like light-cure bonding agents or threadlockers for enhanced durability. Shop our full frame repair tools and kits collection for more options.

What types of frame repairs can be performed with these kits?

2025-10-28T11:57:40Z

Amcon Labs’ glasses repair kits allow optical professionals to perform a wide variety of common frame repairs quickly and effectively. Typical repairs include:

Tightening or replacing loose screws
Replacing missing nose pads
Adjusting or securing temples
Smoothing or reshaping frame edges
Bonding cracked or separated parts with adhesive

These kits are designed for use in clinical environments and retail dispensaries where speed, consistency, and quality are essential. Explore the full frame repair tools and kits category for professional-grade solutions.

Does Amcon Labs carry Ketorolac eye drops?

2025-10-28T11:57:25Z

Yes, Amcon Labs offers Ketorolac Ophthalmic Solutions to qualified eyecare professionals through our online catalog. This nonsteroidal anti-inflammatory eye drop is commonly used to manage ocular inflammation and discomfort associated with surgical procedures or other eye conditions.

To browse and order these products, visit the Ketorolac Eye Drops category page.

Note: These are prescription products intended for use by licensed eye care professionals. Product availability may vary; for up-to-date stock information or assistance, contact an Amcon Sales Representative at 1-800-255-6161.

Does Amcon Labs carry Ofloxacin Ophthalmic eye drops?

2025-10-28T11:49:56Z

Yes, Amcon Labs supplies Ofloxacin Ophthalmic Solution, an antibiotic used to treat bacterial infections of the eye, such as conjunctivitis and corneal ulcers. These solutions are formulated for use by licensed eye care professionals and are available in multiple sizes for clinical flexibility.

To browse the full selection, visit the Ofloxacin Ophthalmic Solution category page.

Important: Ofloxacin Ophthalmic is a prescription product. Availability may vary. For detailed product information or current stock status, contact an Amcon Sales Representative at 1-800-255-6161.

Does Amcon Labs carryDorzolamide Timolol Ophthalmic Solutions?

2025-12-15T07:59:57Z

Yes, Amcon Labs offers both Dorzolamide Ophthalmic Solution and Dorzolamide-Timolol Ophthalmic Solution, widely used in the management of elevated intraocular pressure (IOP) associated with glaucoma and ocular hypertension.

These prescription solutions are designed for professional use in clinical environments. For full product availability and ordering, visit the Dorzolamide Timolol category page.

Disclaimer: Prescription-only products. For assistance with orders or up-to-date inventory, contact an Amcon Sales Representative at 1-800-255-6161.

What types of optical supplies does Amcon Labs provide for professional practices?

2025-12-15T08:00:49Z

Amcon Labs offers a wide-ranging selection of optical supplies designed to meet the daily operational needs of optometrists, opticians, and optical lab technicians. The catalog includes:

Optical lab equipment such as lens cleaning solutions, task wipes, and microfiber cloths
Dispensing supplies like eyeglass cases, care kits, and accessories for patient use
Point-of-sale products including reading glasses, lens cleaner displays, and anti-fog wipes
Protective eyewear and safety products for both patients and staff

These supplies are curated to support both clinical workflow and front-of-house patient care, helping eyecare professionals maintain a clean, efficient, and well-stocked practice environment.

Can I purchase optical supplies in bulk or at wholesale pricing?

2025-12-15T07:59:28Z

Yes. Amcon Labs offers optical supplies at wholesale pricing, with many items available in bulk packaging. This makes it easier for professional eyecare offices to:

Maintain inventory across high-volume locations
Reduce cost-per-unit with volume discounts
Simplify ordering for commonly used products like lens cleaner, microfiber cloths, and eyeglass cases

Whether purchasing for a single practice or a multi-location group, Amcon Labs supports cost-effective procurement and consistent inventory access across all optical supplies.

What are the most commonly used optical lab supplies in clinical settings?

2025-12-15T08:00:04Z

In most optical labs and clinical environments, the most frequently used optical lab supplies include:

Lens cleaning solutions (AR-safe formulas like AR Kleen®)
Microfiber cloths for lab or patient use
Pre-moistened lens wipes for quick cleaning
Task wipes and Kimwipes® for surface prep and maintenance
Dispensary tools and eyeglass repair items

These core supplies are used daily by technicians and support staff to maintain equipment, prepare lenses, and deliver consistently clean eyewear. Amcon Labs offers each of these in professional-grade formats with wholesale availability.

How can Amcon Labs help consolidate optical supply ordering?

2025-12-22T10:00:23Z

Amcon Labs offers over 5,000 SKUs across every major product category used in modern eyecare practices—helping clinics, dispensaries, and optical labs consolidate supply ordering through a single, trusted vendor.

Our comprehensive catalog includes:

This full-spectrum offering allows eyecare professionals to simplify procurement, reduce administrative overhead, and ensure consistency across locations. Whether managing a small practice or a multi-location group, buyers can source daily-use items, specialty tools, and patient-facing products all from the same supply partner.

To explore available inventory, visit our online shop and browse by category.

What is the Correct Replacement Ink Pad for the EQ-6026 Lensometer?

2026-02-20T10:06:55Z

The correct replacement ink pad for the EQ-6026 Lensometer is Manual Lensometer Replacement Part - Ink Tray and Pad, with the part number RQ-6026.

This ink pad is specifically designed to fit the EQ-6026 model.

How to Track an Order from Amcon

2026-02-20T10:07:07Z

Amcon customers can easily track an order once it has shipped. Tracking details are available online and through shipment confirmation emails.

Track an Order Online

For orders placed through the Amcon website:

Log in to the Amcon account associated with the purchase.
Navigate to My Amcon → Orders → Order History.
Select the applicable order number.
Review the shipment details and tracking number (if the order has shipped).
Select the tracking number to view carrier delivery updates.

Tracking information is generated once the shipment leaves the warehouse and is scanned by the carrier. Carrier updates may take several hours to appear.

Track Using the Shipping Confirmation Email

After an order ships, a shipping confirmation email is sent to the email address on file. The email includes:

Order number
Shipped items
Shipping method
Carrier name
Tracking number

Selecting the tracking link directs to the carrier’s website for real-time delivery status.

Phone Orders or Sales Representative Orders

For orders placed by phone or through an Amcon Sales Representative:

Tracking may still be available in the online account (if linked).
Amcon can provide shipment details at 1-800-255-6161.

Having the order number available will help expedite assistance.

Important Notes

Tracking numbers are issued only after shipment.
Backordered items may ship separately and will have individual tracking numbers.
Custom or imprinted products may require additional processing time prior to shipment.
If tracking details do not update within 24 hours of shipment confirmation, contact your Amcon Representative for assistance.

What Is Shipping Included Pricing?

2026-02-23T12:43:47Z

Shipping Included pricing means the listed product price already includes the cost of standard ground shipping for qualifying items.

When the Shipping Included option is selected:

The shipping cost is built directly into the item price
No separate freight charge appears for that item at checkout
The total reflects one clear, all-in delivered price

This program is designed to provide transparent, predictable costs for our customers.

Important Eligibility Details

Shipping Included pricing:

Applies only to items marked with the Shipping Included icon
Is typically available on select case quantities
Covers standard ground shipping only
Excludes expedited shipping services
Is valid within the contiguous 48 United States only (excludes Alaska, Hawaii, Puerto Rico, and international destinations)
Does not apply to special orders or special pricing

If an order contains both qualifying and non-qualifying items, shipping charges may still apply to the non-eligible products.

For assistance identifying Shipping Included products, contact an Amcon Sales Representative at 1-800-255-6161.

Is Shipping Included the Same as Free Shipping?

2026-02-23T12:43:10Z

Shipping Included pricing is not the same as free shipping.

With Shipping Included pricing, the cost of standard ground shipping is built into the qualifying item’s price. This provides one clear, all-in cost instead of adding freight as a separate line at checkout.

Shipping Included is an optional pricing selection available for eligible products and accounts.

When selected:

Standard ground shipping is included in the displayed item price
No separate freight charge appears for those qualifying items
The price reflects the full landed cost upfront

Important Limitations

Only items marked as Shipping Included qualify
Only select units of measure (such as case quantities) may be eligible
Expedited shipping is not included
Valid only within the contiguous 48 United States
Alaska, Hawaii, Puerto Rico, and international destinations are excluded
Special orders and special pricing are not eligible

If an order contains both qualifying and non-qualifying items, freight charges may still apply to the non-eligible products.

For account-specific questions, contact an Amcon Sales Representative at 1-800-255-6161.

Do All Products Qualify for Shipping Included Pricing?

2026-02-23T12:42:04Z

Shipping Included pricing does not apply to every product.

Only items marked with the Amcon Shipping Truck icon qualify for Shipping Included pricing. This icon appears on eligible products on the website, in the catalog, and other promotional materials.

If a product does not display the Shipping Truck icon, standard pricing and standard shipping terms apply.

Important Details

Eligibility applies only to products displaying the Amcon Shipping Truck icon
Only certain units of measure (such as select case quantities) may qualify
Shipping Included pricing is optional where available
If ordered alongside non-qualifying items, shipping charges may still apply to those items
Special orders and special pricing programs are excluded
Valid only within the contiguous 48 United States

If assistance is needed identifying Shipping Included products within a specific category, or if you would like to request a product to be considered for the Shipping Included program, contact an Amcon Sales Representative at 1-800-255-6161 for review.

Will Shipping Charges Still Apply with Shipping Included Pricing?

2026-02-23T12:44:14Z

Shipping charges will apply to any items in the order that are purchased using standard pricing.

Items purchased using Shipping Included pricing are not included in the shipping total.

If Shipping Included pricing is selected for all items in the order, no standard ground shipping charges will be added.

Important Details

Expedited shipping services are not included
Valid only within the contiguous 48 United States
Alaska, Hawaii, Puerto Rico, and international destinations are excluded
Special orders and special pricing are excluded

For assistance reviewing an order or confirming pricing selections, contact an Amcon Sales Representative at 1-800-255-6161.

Is There a Minimum Order for Shipping Included Pricing?

2026-02-23T12:43:34Z

There is no minimum dollar amount required for Shipping Included pricing. However, only select units of measure qualify.

Shipping Included pricing typically applies to case quantities or specific pack sizes. If the qualifying unit of measure is not selected, standard pricing and shipping terms will apply.

Important Details

Shipping Included pricing is optional where available
Valid only within the contiguous 48 United States
Alaska, Hawaii, Puerto Rico, and international destinations are excluded
Special orders and special pricing are excluded

For assistance confirming qualifying quantities on a specific product, visit amconlabs.com/ship, or contact an Amcon Sales Representative at 1-800-255-6161.

Does Shipping Included Pricing Cover Expedited Shipping?

2026-02-23T12:42:19Z

Shipping Included pricing covers standard ground shipping only.

To use expedited shipping, standard pricing must be selected so the preferred shipping method can be calculated and applied at checkout.

Shipping Included pricing is designed to provide simplified, all-in pricing for standard ground delivery only.

Important Details

Shipping Included applies to standard ground shipping only
Expedited services (such as overnight or 2-day shipping) are not included
Valid only within the contiguous 48 United States
Alaska, Hawaii, Puerto Rico, and international destinations are excluded
Special orders and special pricing programs are excluded

For assistance selecting the appropriate shipping option, contact an Amcon Sales Representative at 1-800-255-6161.

Are All Locations Eligible for Shipping Included Pricing?

2026-02-23T12:41:03Z

Shipping Included pricing applies only to standard domestic shipments within the contiguous 48 United States.

Orders shipping to Alaska, Hawaii, Puerto Rico, or international destinations are not eligible for Shipping Included pricing.

Shipping Included pricing applies only to select products and units of measure.

Important Details

Valid only within the contiguous 48 United States
Alaska, Hawaii, Puerto Rico, and international destinations are excluded
Applies to standard ground shipping only
Special orders and special pricing are excluded

For location-specific shipping questions, contact an Amcon Sales Representative at 1-800-255-6161.

Why Did the Price Increase When Shipping Included Pricing Was Selected?

2026-02-23T12:44:03Z

When Shipping Included pricing is selected, the cost of standard ground shipping is built into the item price.

This means the displayed price reflects the full landed cost upfront rather than adding shipping costs separately at checkout. The increase represents the inclusion of shipping in the product price.

Shipping Included pricing is designed to provide predictable, all-in pricing with no separate freight line for those items.

Important Details

Shipping Included pricing is optional where available
Applies only to standard ground shipping
Valid only within the contiguous 48 United States
Special orders and special pricing programs are excluded

For questions about pricing options on a specific product, contact an Amcon Sales Representative at 1-800-255-6161.